Shipping and Returns Policy

“At ORTOTO, we believe that exceptional products deserve equally refined service. Our shipping and returns process is designed to be clear, dependable, and thoughtfully tailored to each destination worldwide.”

Worldwide Delivery

We offer worldwide shipping, with delivery options and pricing adjusted according to destination to ensure the highest level of reliability and care.

Shipping methods, costs, and estimated delivery times are calculated automatically and displayed at checkout prior to payment.

Delivery Options:

For every destination, we offer two delivery options:

Standard Delivery – a reliable and carefully coordinated service
Express Delivery – priority handling and accelerated transit for an additional fee

Estimated delivery times and prices are always shown at checkout before payment.

Delivery Zones & Estimates:

Delivery times may vary depending on destination:

Baltic States: 2-5 business days
Mainland EU: 3-7 business days
Islands & Remote Territories: 7-14 business days
North America, Canada: 5-8 business days
Non-EU & Worldwide: 8-15 business days

Express delivery significantly reduces transit times where available.

Please note: Delivery estimates are indicative and may be affected by customs processing, weather conditions, or local courier delays.

Shipping Rates & Free Complimentary Delivery:

Shipping fees depend on delivery zone, order value, and selected delivery option
Free complimentary shipping may be available for selected destinations and order values
Free shipping does not apply to:
- Africa; Oceania; Asia; South America destinations
- Express delivery

All applicable shipping costs are clearly displayed before checkout.

Customs, Duties & Taxes:

For deliveries outside the European Union:

Customs duties, import taxes, or local fees may apply
In some cases these charges are not included in our prices and must be paid by the recipient
We are not responsible for delays caused by customs authorities

Order Processing & Tracking:

Orders are carefully prepared and dispatched within 1–2 business days
Once shipped, you will receive a tracking number by email
Once your order has shipped, you will receive a confirmation email with tracking details, allowing you to follow your delivery from dispatch to arrival.

Returns & Exchanges:

Returns

If your purchase does not meet expectations, items may be returned within 14 days of delivery.

Products must be:
- Unused
- In original packaging
- Accompanied by proof of purchase

We reserve the right to refuse returns that do not meet these conditions.

Refunds & Exchanges

You may choose between a refund or exchange, subject to availability
Refunds are issued to the original payment method after inspection
Original shipping fees are non-refundable, unless the return is due to our error

Return Shipping

Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect
We recommend using a tracked return service
For international returns, any customs charges are the customer’s responsibility

How to Initiate a Return:

To start a return or exchange, please contact our support team.
We’ll guide you through the process step by step.

E-mail: [email protected]

High-Risk Destinations Notice

Certain destinations require enhanced logistics planning due to geographic or operational complexities. Orders to these regions remain available; however, shipping rates are adjusted accordingly to ensure secure and reliable delivery.

Customer Care

Our customer care team is always available to assist with questions regarding shipping or returns.

Contact Us

For any questions about shipping or returns, feel free to reach out to us at ->support email: [email protected].

We appreciate your trust in ORTOTO and look forward to delivering an experience defined by quality, care, and attention to detail.